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Frequently asked questions

What's the role of the Customer Success Manager?

Throughout the process, your dedicated Customer Success Manager will guide you in building your holistic wellbeing program and customized challenges. 

They consult you throughout everything, manage your challenge and analyze the data, adapt the campaign to the various situations that pop up through your challenge’s timeline (add activities, adapt ratios,…), send out custom emails, and even share success stories for inspiration.

What well-being content is offered?

We have 100+ hours of unique well-being content created by experts including yoga classes, breathing exercises, workout routines, guided meditations, and more.

Follow Magali, certified yoga teacher and Health Coach, in a 2-minute breathing exercise. Or Florence, certified yoga teacher and kinesiologist, in a 5-minute upper body stretch.

What data & analytics do we get access to?

We’ll be able to provide you with insights on the engagement of your employees and the necessary data to have weekly/bi-weekly shout-outs, rankings, mini-challenges, etc. You’d like to know who has received the most high-fives or the most active user? We got you covered.

What if I am not sure how many users will join my challenge?

Don’t worry, we only charge for active users because we care about your people being active!

Can I organize more than one challenge?

If you want to organize more than one event for your community or corporate partners, reach out to us! We have special packages for you.

Do you offer an onboarding process?

Absolutely! There are three stages to our onboarding process:

1. Initial Onboarding Call – you will meet your dedicated Customer Success Manager and discuss your expectations, objectives, strategy, and timeline.

2. Debrief call – the next step is to review your onboarding document and answer any questions you may have. Using this information, your customizable challenge will be created.

3. Challenge Review Call – it’s time to discuss feedback in regards to your challenge. Together, we will review your challenge, along with your Client Admin Panel, and show you how to take full advantage of it. 

When can my users use the well-being content?

Whenever they want to! They will always have access to this content right at their fingertips. And to get you even more excited, every time they watch a video from WellnessGO, this will count as an activity in your challenge. It’s that easy!

Ready to engage your community or corporate partners with atlasGO?

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Get a 15 minute live demo

Get your corporate challenge or employee wellbeing program live and empower your team’s wellness journey.

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