4.2 When I open my app, I only see a white screen with the GO logo

There might be an issue with your cache and it seems like Android devices are mostly affected by this issue.

Please follow these steps and try again to open your app:

1. Go to your phone’s settings

2. Click on “Apps”

3. Select the atlasGO app

4. Tap “Storage”

5. Tap “clear cache and clear data”

4.1 Why is my app crashing and what can I do to prevent it from happening?
4.2 When I open my app, I only see a white screen with the GO logo
4.3 I get stuck in the process when I try to register for or join a challenge! The platform does not allow me to move forward!
4.4 The app gives me a server issue or another error code I don’t fully understand
4.5 I am getting an “Authentication Credentials” error message

This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allows us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, please see our Privacy Policy.

Accept X