1.4 I registered many people for a challenge, but they can’t join it

1. If you have entered the correct email addresses of all participants, they should have gotten all the information on how to join the challenge by email. Please have them check their email addresses. You can also see FAQ 1.1 for more help.

2. If you used the same email address for all the tickets or if they still cannot join the challenge, please reach out to our support team. We are happy to help!

1.1 I can not join/find my Challenge on the atlasGO app
1.2 How do I switch challenges if I joined the wrong one?
1.3 How do I switch challenges if I can only see the prior one?
1.4 I registered many people for a challenge, but they can’t join it
1.5 I cannot find the atlasGO app on my store
1.6 What should I do to fix the “Ticket has expired” message
1.7 can I still participate without downloading the app?
1.8 Can I still participate if I can’t download the app?

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