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4.5 I am getting an “Authentication Credentials” error message

We are sorry to hear you are experiencing this issue. Can you please follow these steps and try again?

iOS users:

1. On your iPhone, go to Settings > [Your Name] > iCloud

a) Find atlasGO and switch if “off” under “Apps Using iCloud”

b) Click Manage Storage

c) Find atlasGO and tap on it

d) Click “Delete Documents & Data”

2. Uninstall the atlasGO app

3. Reinstall the atlasGO app

Android uses:

1. Close the atlasGO app if it is open

2. Go to your phone’s Settings

3. Click on “Apps”

4. Find atlasGO and tap on it

5. Click on “Storage”

6. At the bottom, click on “Clear Data”

If this does not work for you, please reach out to our support team.